Contact us
For Sales and Customer Service enquiries please contact us using one of the methods below:
Email Us:
yorkshirebanktravel@chartisinsurance.com
Call: 0845 605 0057
If you wish to make a claim please call: 0845 605 0057 or email:
yorkshirebanktravel@chartisinsurance.com
Every effort is made by Yorkshire Bank Travel Insurance to ensure you receive a high standard of service. If you are not satisfied with the service you have received, you should contact:
In relation to sales or administration matters:
The Customer Services Manager
Travel Guard
PO Box 2157
Shoreham by Sea
West Sussex BN43 9DH
Tel: 0845 605 0057
Email: yorkshirebanktravel@chartisinsurance.com
In relation to claims:
The Customer Care Manager
Travel Guard
PO Box 2157
Shoreham by Sea
West Sussex BN43 9DH
Tel: 0845 605 0057
Email: yorkshirebanktravelclaims@travelguard.com
To help us to deal with your comments quickly, please quote your Policy/Claim Number and Policyholder/Insured Name.
We will do our best to resolve any difficulty directly with you, but if we are unable to do this to your satisfaction you may be entitled to refer any dispute to the Financial Ombudsman Service who will review your case. The address is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
Tel: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. A claim under this contract of general insurance is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information can be obtained upon request by visiting the FSCS website
at: www.fscs.org.uk
(We are not responsible for the content of external websites. This link will open
a new window)
or by writing to the following address:
Financial Services Compensation Scheme
7th Floor Lloyds Chambers
Portsoken Street
London E1 8BN.
