Data Protection Notice
About your Privacy on this website
Chartis Inc, its subsidiaries (which includes Chartis Insurance UK Limited) and affiliates (collectively “Chartis”) understand and respect the importance of your privacy. This policy explains how Chartis collects data about you and your use of this website, how we use that data, who that data may be sent to and how you can amend data you have submitted to us. It also outlines some of the security measures that we take in order to protect your privacy
What data is collected about you and your use of the website?
We ask you for personal information in a variety of circumstances:
When you register with us you will be required to give certain contact information (such as name and e-mail address), unique identifiers and demographic information (such as address, or postal code);
when you agree to take a service or product from us, in which case this may include your contact details, age and payment method and possibly bank details; and
when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences.
We may also collect personal information relating to your spouse or partner, including their name and age. By providing us with information relating to your spouse or partner, you confirm that you have that individuals consent to such disclosure and you are duly authorised to give us such information for the purpose of obtaining a travel insurance policy with Chartis through this website.
We monitor and analyse traffic and use of this Website in order to determine which features and services are popular or useful for visitors, so that we can improve our services. We also may prepare aggregated user statistics or information summaries to describe our services and their popularity to our partners and prospective advertisers and for other lawful purposes.
We may use customer contact information from the processes outlined above to send you information about our company and promotional information. If, at any time in the future, you no longer wish to receive this information please send an email to yorkshirebanktravel@chartisinsurance.com
Contact information may be used to contact you when necessary. Unique identifiers are collected to verify a user's identity and for use as account numbers in our record system.
Demographic information is collected to tailor your experience at our site, showing you content that we think you might be interested in, and displaying the content according to your preferences. We may also use information you have given us to present Web page advertisements that we hope will be of particular interest to you. Any financial information that may be collected will only be used to effect the purposes of this Website and its policy and to bill you for products and services that you have purchased through this Website.
Who may your data be disclosed to?
Some information collected may be shared with some of Chartis's partners that assist us in carrying out our contractual obligations to you and in providing personalised content and advertising for you. Any partners with whom we share any information are committed to maintaining the privacy of your information as outlined in this Privacy Policy.
We may be required to disclose your information if required by any applicable law or regulation.
Cookies
We may use a browser feature called "cookies" to store some personal information. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. Cookies, by themselves, cannot be used to disclose your individual identity. This personal information identifies your browser, but not you, to our servers when you visit our site. If you opt not to accept cookies you may not be able to use some of the features on this Website.
We may also use a service that collects data remotely by using "web beacons" or tags embedded in our site's content. The data we collect includes which operating system and browser you use, how you navigate to and through our site, and how long you stay on our web pages. This information is anonymous and does not include your name, e-mail address, or any other contact information. We share this information with our corporate affiliates and with our third party vendor, WebSideStory. WebSideStory gives us reports of this aggregated, anonymous data, and we use the data to improve our site by responding to our users' interests and providing information designed to be more relevant and useful to you. To learn more about WebSideStory's privacy standards and use of web beacons, please visit http://www.websidestory.com/privacy/privacy-policy.html.
WebSideStory is located in the United States, so we will transfer your web beacon data outside the EEA. If you do not wish this data to be transferred outside the EEA you may not be able to access some or all of the features of this site.
Storage
We will keep your personal information in secure data storage in order to safeguard it from unauthorised access. We will keep your personal information for no longer than necessary for the identified purposes or as required by law.
Correcting or Updating Your Personal Information
At your request, we will provide you with reasonable access to your information that is in our records, and use reasonable efforts to allow you to update or correct information that you state is incorrect, to the extent the access, update or correction is permitted by law. Please be advised that it may be impossible to completely delete your information without some residual information because of backups. To exercise these options, please send an email to yorkshirebanktravel@chartisinsurance.com
Consent
By using this website you agree to the collection and use of the information set out in this Privacy Policy. If you do not agree to our Privacy Policy please send an email to yorkshirebanktravel@chartisinsurance.com and refrain from using the website. By providing us with information relating to another individual such as a spouse or partner, you confirm that you have that individuals consent to such disclosure and you are duly authorised to give us such information for insurance purposes.
Final comments on our Privacy Policy
Chartis is expressly committed to maintaining your privacy. Please note that this Website is on the Internet, but it is not the Internet itself.
Our site also contains links to other sites on the Internet. We cannot guarantee that any information that you may voluntarily disclose on the Internet outside our site is kept private. We also take no responsibility for private information that you disclose while on the Internet. If you have any questions regarding privacy of your information on other sites on the Internet, we suggest that you contact those sites directly.
We may change this privacy policy from time to time, and you are advised to check this page periodically for any changes. Your information will be protected in accordance with applicable data protection legislation
